FAQs

  New to Microsoft and Office 365? Below is a sample of some of the questions we often get asked. 

Business woman surrounded by question marks

What is “The cloud”?

The cloud is the term given to multiple connected computers that are accessible almost anywhere an internet connection can be found. No single company owns the cloud but there are many large companies that provide services such as Microsoft, Google and Amazon.

What’s is Microsoft 365 and Office 365?

Microsoft 365 and Office 365 products are a collection of services which provide collaboration tools, security, compliance functionality and device management. Office tools such as SharePoint Online, Exchange Online and Microsoft Teams allow users to collaborate while the security and compliance tools help secure your data and prevent it ending up in the wrong hands. Device management can simplify the deployment and upgrade of company assets such as desktops, laptops and other mobile devices.

What kind of devices can I use?

Office products are available for Windows and macOS devices with cut down apps available for Android, iOS and iPad mobiles and tablets. Most other types of device can access Office 365 services with an internet connection and a web browser.

Do I need to install software?

The simple answer to this is no, not in all cases. Microsoft products such as Outlook, Word, Excel, PowerPoint and Microsoft Teams can be used in any supported browser without the need to deploy local software on devices minimizing the roll out impact.

Do I need to be connected to the internet?

Not all the time. While it’s important to keep your device connected periodically to ensure security updates are delivered, there are also tools such as OneDrive for Business which allow you to take your files with you when you’re on the road. When an internet connection becomes available, any changes to those files are automatically backed up to the cloud.